Client Care
Policies
Choose a policy and your preferred language.Contacting Helova
For questions about:
- orders
- delivery
- payments
- returns
- exchanges
- refunds
- privacy
- complaints
- product care; or
- product safety,
- please visit the Contact page on helova.co.
The Contact page will display Helova’s current official email addresses, telephone numbers and available customer-support methods.
Customers should include their order number when contacting Helova about a purchase.
Helova will never request:
- a full card number
- a card security code
- an online-banking password
- a digital-wallet password; or
- a one-time payment password
- through telephone, email, messaging services, social media or the Contact page.